FAQ'S

For all shipping questions please visit our section devoted to information about pricing, turn around times, and delivery options.

Are there any NUTS or FRUIT in your rum cakes?
What are the ingredients in your Rum Cakes?
How many servings can you get from each Calypso Rum Cake?
Does the Rum cake contain real rum?
Will I get drunk?
Is it safe for children?
How much alcohol is in it?
Where are you located?
Is Calypso’s facility Federally inspected?
How long will the cakes remain fresh and is refrigeration required?
Can your cakes be frozen?
What do you do to prevent damage, as they are cakes? How do you package them?
What if I need to send a large number of cakes?
What if you are out of stock of the item I choose?
What should I do if there is a problem accessing your website?
What methods of payments do you accept?
May I order by mail and pay by check or credit card?
What is your Cancellation Policy?
Do you have a mail order catalog?
How safe is my credit card information when I place an order with Calypso Rum Cake online or over the phone?
What are your operating hours?
When I place an order using your website I am asked for a fair amount of personal information. Does this ever get passed to a third party?
Will you contact me if there is a problem with my payment?
What products can be shipped to foreign countries?
Why is it more expensive than supermarket cakes?
What is the best buy for the money?
Can I buy Calypso Rum Cakes in stores, shops or malls?
Are there any NUTS or FRUIT in your rum cakes?
No. We realize there are many people that have allergies to nuts or that do not like certain varieties of nuts, so we have not added them to our cakes, unlike some other rum cake bakers. These cakes do not contain fruit either, many people know rum cakes as traditional fruit cakes. Our gourmet rum cakes are similar to pound cakes in texture and appearance, making them a favorite for everyone.
What are the ingredients in your Rum Cakes?
Our cakes are made from a guarded, family recipe!
Unlike many imitators of the Calypso Rum Cake, we do not put NUTS or FRUIT in our cakes. We list these basic ingredients so that people with food allergies may check to see if they can consume our product.

However, here is a list of everything that is in them:
Eggs, water, vegetable oil, Barbados rum, sugar, enriched wheat flour bleached (flour, niacin, reduced iron, thiamine, mononitrate, riboflavin), vegetable shortening (soybean and/or cottonseed oil) partially hydrogenated, non fat milk solids, leavening (baking soda, sodium, aluminum phosphate, monocalcium phosphate), dry egg whites, vital wheat gluten, dry whole egg, salt, propylene glycol mono and diesters, food starch-modified, mono and diglycerides, artificial flavor, xanthan gum, soy lecithin, sodium lauryl sulfate a whipping aid, colored with beta carotene.

How many servings can you get from each Calypso Rum Cake?
We suggest you get the following out of our rum cakes:
Note: You may like larger or smaller slices, but these are our serving suggestions.
Small           Large
1lb/16oz      2lb/32oz
6 slices        12 slices

Does the Rum cake contain real rum?
Yes. The rum cake is made with real rum. Many imitators use rum flavoring. The alcohol, however, is baked out and just the flavor of authentic Caribbean rum is tasted.

Will I get drunk?
Absolutely not. The alcohol is no longer in the cake after being cooked at high temperatures.

Is it safe for children?
As the alcohol has been baked out, it is completely safe and legal for children to consume, in fact they love it.

How much alcohol is in it?
Less than 0.5 %

Where are you located?
All cakes are baked in Barbados, but we have a worldwide sales distribution office through Calypso USA.

Is Calypso’s facility Federally inspected?
Calypso Rum Cake is a registered company with the FDA. Production of the rum cakes is done in Barbados. Our cakes are inspected at customs and must pass through FDA rules and regulations upon entry to the United States. Our bakery operates under the international food safety standard, HACCP, a hazard analysis and control certification. Each and every step of production is carefully logged and stringent health standards are followed to ensure quality and safety is upheld. We have instituted this international health and safety program since our production began and take pride in our ability to sell all over the world giving our customers peace of mind.

How long will the cakes remain fresh and is refrigeration required?
Our cakes will last up to one year without refrigeration, in its box. Each cake has a freshness date stamped on the back of 6 months from the day it was baked. Our gourmet cakes have the natural preservative, rum, in them. We vacuum seal them in a thick plastic wrap to prevent drying or ruin. They are then put inside out beautiful boxes and shrink wrapped again to prevent any air getting in. So when you open your cake it is as fresh, moist, and delicious as the day it was baked.
Refrigeration is not necessary, however it is recommended after the air-tight seal on your package has been broken. If you'd like to store an opened Calypso Rum Cake for a prolonged period we recommend refrigeration with the lid locked tightly for best results. You can microwave for 10-20 seconds just to warm it before serving.

Can your cakes be frozen?
We do not recommend freezing your cakes, as they do not defrost well, they become soggy and we can not guarantee the flavor. You can, however, refrigerate you cakes to serve chilled, and if you have opened the vacuum sealing you can refrigerate them in an air tight container.

What do you do to prevent damage, as they are cakes? How do you package them?
All the Calypso Rum Cakes are carefully vacuum sealed for freshness and gently placed into a beautifully decorated cardboard box, and then placed inside a sturdy shipping carton. This prevents any breakage of the cake or denting of the box.

What if I need to send a large number of cakes?
We offer wholesale prices on minimum quantities of four boxes. If you need to order several cakes, but need to have them sent to separate locations (more than 10 locations), please either use the fax order form and fill out the locations or call us at 1 800 480 6337.
Special orders may be accommodated on a last minute basis however it is highly suggested that large orders be placed a minimum of 30 days in advance. Special orders will be charged at the time the order is placed and not at the time of shipping. Payment for all special orders placed for delivery within 30 days is non-refundable.

What if you are out of stock of the item I choose?
High demand and last minute orders pose the potential for an out of stock item. We will notify you via email in the unlikely event but proceed with processing the remainder of your order. You will be notified when the item is again available. Your credit card will only be charged for those items that are in stock and actually shipped.

What should I do if there is a problem accessing your website?
If you are reporting a problem to us about our website, please include as much information as possible to enable us to rectify the matter quickly. Please specify the browser version, details of any error messages, date and time of the problem and the page and function that was giving the problem. Please send the email directly to our web site administrator and then call us at 1 800 480 6337 for help processing your order.

What methods of payments do you accept?
You may purchase items on our website using Visa and Mastercard. This includes Visa and Mastercard check cards. We do not accept plain debit/atm cards, the visa /mc logo must be present. Our call center at 1 800 480 6337 accepts all of the above.
Please note all payments must be cleared before shipping is allowed.

May I order by mail and pay by check or credit card?
You may pay by check/credit card and order by mail. You must include the following information in order for your order to process, please down load the fax order form:
• Your billing address
     o Business name (if an individual, personal name)
     o Mailing address
     o Daytime phone number
     o Credit card number and expiration date
• Shipping address
     o Recipients name
     o Shipping address
     o Recipients daytime phone number
• Order information
     o Cake size, flavors and quantities

What is your Cancellation Policy?
Calypso Rum Cake will honor the return of cakes for any reason within 7 days from the delivery date and when prepaid by the customer. The sole exclusion applies to cakes which are special ordered. Special orders may be accommodated on a last minute basis however it is highly suggested that large orders be placed a minimum of 30 days in advance.

Do you have a mail order catalog?
No, we do not at present.

How safe is my credit card information when I place an order with Calypso Rum Cake online or over the phone?
We have taken every safety precaution to ensure your protection. We use secure socket layer (ssl) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the internet as jumbled code, and decoded on Calypso Rum Cake secure server. It cannot be read in transit. Calypso USA does not store your credit card information online.

What are your operating hours?
Monday - Friday 8:00am - 6:00pm CT.
During the month of December we will be open Saturdays 10:00am – 2:00pm CT
You can leave a voice mail with your contact number and someone will contact you as soon as we open for business.

When I place an order using your website I am asked for a fair amount of personal information. Does this ever get passed to a third party?
Absolutely not. We will not sell or distribute your name or any private customer information to any third party. Ever!

Will you contact me if there is a problem with my payment?
If there's a question about your order, we will contact you by email or phone. Likewise, if you have a question or wish to make changes to your order, please email us.

What products can be shipped to foreign countries?
All our flavors can be shipped internationally.

Why do they cost more than supermarket cakes?
Calypso Rum Cake aims to produce the most delicious, mouth-watering, luxury, gourmet cakes. This is accomplished by using only the finest ingredients, like our 10 year aged Gold Rum and production methods such as hand-ladled glaze, which is labor intensive, to give you an authentic home-style Caribbean cake. These are not mass produced factory cakes that you can purchase just anywhere. They are also shipped to the USA all the way from the Southern Caribbean; your local grocer doesn’t do that.

What is the best buy for the money?
We recommend you buy the 2lb (large size) Calypso Rum Cake because for double the weight you do not pay double the price, like so many of our imitators.

Can I buy Calypso Rum Cakes in stores, shops or malls?
Not at present. It is available only direct from our website and other premium selected distributors, and of course in Barbados.